Mind Games Destiny USA - Syracuse, New York

Rogue

I entered the store to pickup a few funko pops I had been missing in my collection, I grabbed the 3 I needed (it was 3 for $33) and proceeded to check out and leave in a span of about 6 minutes id entered a nearby store saw one of the pops I just purchased at mind games but in a special edition. So I went back to mind games to return it and had a whole ordeal where they couldn’t refund that single pop because of the deal they had going so I had to wait there while the older woman tried to get a hold of 4 separate people to process the refund and failed (although I chimed in multiple times to just make it store credit then I’d choose a new pop and exchange it so we could hurry it along as she ignored me) finally she listened and as I asked for the younger girl to get the ladder to grab a high up funko pop she told me it wasn’t the same price (even though it was) so I grabbed whatever just to get out of there. Horrible experience, mid customer service and terrible return policy. You need to change up your business style and hire better employees. Never shopping here again when there’s 10x duplicate stores which are way nicer and cheaper too.

Crue Culligan

Went to return a sealed product bought under the impression it was booster packs. Turned out to be prebuilt decks. They would not process a return (or exchange) because it was “tcg” related. Two separate return policies are posted in store, won’t be coming back.

Ryan karissa Shirley

This store sold us an RC bubble crab toy that didn't work from the start and after communicating for weeks with the company, they ultimately refused to help us without making us drive 3 hours back to Syracuse to return it, after their whopping 7-day return policy. It would cost us more in gas to go there and back rather than have them provide us with shipping costs to return it for either a replacement or a refund. They wasted our time and money and I have a $35+tax toy that doesn't work. Will not be shopping there again, and neither will my friends/family.

Marissa Phillips

The worker we worked with was amazing, and you can tell that he enjoys working here. He was very easy to talk to, and we could make connections with different shows. Also he's a Steve Harrington lookalike and acts like him too, so that's pretty cool. Overall the store and atmosphere is amazing.

Michael K

Today i saw a two pack of samurai swords in the store window. I decided I might be interested in buying them. I entered the store, slightly moved a rack that was partially, but not completely, in the way. I was just picking up the sword to look at it when the manager (who had been standing there the whole time) ran over and started flipping out.

He literally screamed at me to put the object down and get out of the store in the most disrespectful tone I've ever heard from someone in customer services. I stood there for a moment and stared at him, then said, "okay, but I don't need your disrespectful tone, sir."

Apparently, customers aren't allowed in this section alone. There was no sign there saying so. The rack was not blocking the area entirely, and even if it was, it needs a sign. Second, the manager did not need to scream at me, or use his disrespectful tone, or demand I leave the store.

A polite request and an explanation on a proper tone would've yielded the same result. Your store would've retained my regular business and probably sold the swords I was looking at.

Your manager is not acceptable.

Robin Dennis

Always have to stop here on our visits to the mall. Love their merchandise. My kids love it and my husband loves their sword and knife collections. And the staff are friendly, helpful, understanding, and patient. My autistic 9 year old has a thing for sorting objects. She sat at a bin full of pop its, took them out and sorted them by shape and color and put them back in carefully. The ladies there loved it and even watched her and carried on a conversation with her. Will recommend this place to everyone.

Kirstin Paladino

Very cool store with a lot to look at. However, an employee was so rude to my children I would probably not go back. I was next door at Torrid while my children shopped, ages 13, 16, and 18. They were browsing and deciding what to buy as they had money with them. They were followed, reprimanded for carrying items they were considering purchasing and when my oldest set down an item she was going to buy, it was immediately whisked back to its spot on the shelf. She had to leave the store because she started to have an anxiety attack after feeling like she had done something wrong. My 13 year old had to then stand there with the things the 18 year old wanted to buy until she came back. I went in and bought them but if I had known what had occurred, I can promise we would have bought NOTHING. Completely rude.

Trevor Duncan

The selection was very nice, especially the replica swords. The manager, however, was incredibly rude to me while I was deciding on my purchase, and even more so during the purchasing process itself when I discussed misgivings I had with purchasing the display model (it was covered in fingerprints, but it was allegedly the only one left). If not for the kindness of the other employee and the poor quality of online replicas, I would have abandoned the purchase and walked out immediately.